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Is Online Test-Monitoring Here to Stay?

Fully algorithmic test-monitoring—which is less expensive, and available from companies including Proctorio, ExamSoft, and Respondus Monitor—has expanded even faster. When college campuses shut down in March, 2020, remote-proctoring companies such as Proctorio, ProctorU, Examity, and ExamSoft benefitted immediately. (In a survey of college instructors conducted early in the pandemic, ninety-three per cent expressed concern that students would be more likely to cheat on online exams.) Some of these companies offer live proctoring underwritten by artificial intelligence.

Proctorio’s list of clients grew more than five hundred per cent, from four hundred in 2019 to twenty-five hundred in 2021, according to the company, and its software administered an estimated twenty-one million exams in 2020, compared with four million in 2019. These include ProctorU, which said, in December, that it had administered roughly four million exams in 2020 (up from 1.5 million in 2019), and Examity, which told Inside Higher Ed that its growth last spring exceeded pre-pandemic expectations by thirty-five per cent.

On December 3rd, six U.S. More recently, several students in Illinois have sued their institutions for using the software, alleging that it violates their rights under a state law that protects the privacy of residents’ biometric data. senators sent letters to Proctorio, ProctorU, and ExamSoft, requesting information about “the steps that your company has taken to protect the civil rights of students,” and proof that their programs securely guard the data they collect, “such as images of [a student’s] home, photos of their identification, and personal information regarding their disabilities.” (Proctorio wrote a long letter in response, defending its practices.) On December 9th, the nonprofit Electronic Privacy Information Center submitted a complaint to the attorney general of D.C.

against five proctoring companies, arguing that they illegally collect students’ personal data. A letter of protest addressed to the CUNY administration has nearly thirty thousand signatures. One student tweeted, “professor just emailed me asking why i had the highest flag from proctorio. “Now proctorio has a video of me crying,” the student wrote. Excuse me ma’am, I was having a full on breakdown mid test and kept pulling tissues.” Another protested, “i was doing so well till i got an instagram notification on my laptop and i tried to x it out AND I GOT FUCKING KICKED OUT.” A third described getting an urgent text from a parent in the middle of an exam and calling back—”on speaker phone so my prof would know I wasn’t cheating”—to find out that a family member had died.

The surge in online-proctoring services has launched a wave of complaints. Anti-online-proctoring Twitter accounts popped up, such as @Procteario and @ProcterrorU. When the coronavirus pandemic began, Femi Yemi-Ese, then a junior at the University of Texas at Austin, began attending class and taking exams remotely, from the apartment that he shared with roommates in the city.

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